About MOCA Health - Clinic and Dispensary 

MOCA Health partners with independent medical practitioners who specialise in cannabis-based treatments. Each doctor is trained in the latest clinical research, safe dosing and titration, patient-centred care, and TGA compliance. Consultations are delivered via Halaxy, a secure telehealth system that manages bookings, payments, and intake forms while ensuring patient privacy.

The process is simple: patients book online, complete a medical intake form, and attend a 15-minute telehealth consultation. Practitioners review history, discuss treatment options, and, if suitable, initiate a prescription. The doctor then submits a Special Access Scheme (SAS) application to the TGA, with approvals typically completed in 24–48 hours. Prescriptions are valid for 6 months (THC) or 12 months (CBD), with follow-up consultations required for renewals and adjustments.

After approval, patients gain access to MOCA’s secure portal to review prescriptions, purchase medications, manage repeats, and download resources—ensuring seamless care from consultation through to treatment.

1. Clinical Side – Consultations & Prescriptions

MOCA Health partners with independent, highly qualified medical practitioners who specialise in medical cannabis. Each practitioner:

• Contracts with MOCA Health to provide Telehealth consultations.

• Completes MOCA’s internal training program, which includes:

  • The latest clinical research and evidence-based cannabis treatment protocols.

  • Dosing strategies, titration methods, and patient-specific tailoring.

  • TGA compliance, Special Access Scheme (SAS) applications, and regulatory frameworks.

  • Safe prescribing practices and ongoing patient care standards.

How patients connect with practitioners:

• Consultations are conducted through MOCA’s Halaxy Telehealth system.

• Halaxy provides a single secure platform for:

  • Appointment booking and payment.

  • Intake forms and patient medical history submissions.

  • Practitioner access to patient records before consultations.

• Key benefits:

  • All patient information is stored and transmitted securely, in compliance with medical privacy laws.

  • Patients can book from anywhere in Australia, 24/7.

  • Practitioners arrive fully informed, ensuring more efficient and personalised consultations.

First Appointment

Step 1 – Booking an Appointment

• Visit booking.mocahealth.com.au.

• Select a practitioner.

• Choose a suitable date and time.

• Confirm and pay for your consultation online.

Step 2 – Intake Process

• Complete a detailed intake form, including:

  • Medical history and current health conditions.

  • Specific reason for booking (symptoms, conditions, or treatment goals).

  • Medicare card details.

Step 3 – Telehealth Consultation

• At the scheduled appointment time:

  • The practitioner will call from a private number.

  • If unanswered, a second attempt will be made from a one-way number.

• Consultation details:

  • Duration: 15 minutes.

  • Practitioner reviews your medical history and current condition.

  • Discussion of treatment options, risks, and benefits.

  • If suitable, the practitioner initiates a prescription for medical cannabis.

Step 4 – After the Consultation (TGA Registration & Approval)

• Practitioner submits an application to the Therapeutic Goods Administration (TGA) under the Special Access Scheme (SAS).

• What happens:

  • Patient details and prescription are logged with the TGA.

  • The TGA reviews and approves access.

• Approval timeframe: 24–48 hours.

• Once approval is received, the prescription is activated and ready for dispensing.

2. Follow-Up Consultations

• Purpose of follow-ups:

  • Review how well the medication is working.

  • Discuss any side effects or required adjustments.

  • Renew prescriptions when they expire.

• Prescription expiry periods:

  • THC prescriptions: 6 months.

  • CBD prescriptions: 12 months.

• Booking process:

  • Patients return to booking.mocahealth.com.au.

  • Select date, time, and practitioner.

• Follow-up session format:

  • Conducted via phone call.

  • Duration: 15 minutes.

  • Practitioner adjusts treatment plan as necessary.

Dispensing Side – Accessing Medications

Transition from Clinical to Dispensing

• After TGA approval and prescription confirmation, patients move into the dispensing process via MOCA’s patient portal.

Step 1 – Portal Access

• Patients receive an email with login details for the MOCA Health portal.

Step 2 – Managing Prescriptions

• Log in to:

  • Review approved prescriptions.

  • Select and purchase prescribed medications.

Step 3 – Accessing Resources

• Downloadable documents available in the portal:

  • Titration guides – instructions on gradually adjusting dosage.

  • Letter of attestation – confirmation of legal prescription (useful for travel or law enforcement checks).

Step 4 – Repeat Prescriptions

• Patients can:

  • Log into the portal anytime to access repeat prescriptions.

  • Reorder medications directly, without requiring a new consultation (unless):

    • The treatment plan needs changing, or

    • The script has expired.

4. Key Distinction – Two Interconnected Parts

• Clinical Side (Consultations):

  • Practitioner booking.

  • Intake and assessment.

  • Telehealth consultation.

  • TGA approval.

• Dispensing Side (Medications):

  • Portal access.

  • Purchase and management of medications.

  • Access to titration guides and attestation letters.

  • Management of repeat prescriptions.